Students Must Mention Question I Have A Quality M

Instructions – PLEASE READ THEM CAREFULLY

• The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.
• Assignment -1 should be submitted on or before the end of Week- 7 .

Learning Outcome:

• Use quality improvement tools and practices for continuous improvement. (LO: 3.5 & 3.8).
• Identify and resolve the Manufacturing / Procurement related quality issues (LO: 1.6 & 1.7).

Instruction to search the Article:

1.Via your student services page, log in to the Saudi Digital Library.

2.After your login with your student ID, search for the following case study:

Improvement of the customer satisfaction through Quality Assurance Matrix and QC-Story methods: A case study from automotive industry G M Sicoe1, N Belu1, N Rachieru1 and E V Nicolae2

In this case study, the authors discussed the impact of using Quality Assurance Matrix (QAM) and Quality Control Story techniques in the automotive industry field, and how it can increase the quality performance and customer satisfaction.

Download the article, read it carefully and answer the following questions in your own words:

• In brief, explain the meaning of quality assurance matrix and quality control-story methods discussed in the case. (Minimum of 200 words), {1.5 Mark}
• Describe the tools that can be implemented in the application of Quality Assurance Matrix (QAM) and Quality Control Story. (Minimum of 150 words), {1.5 Mark}
• Based on the described process and examples given of Quality Assurance Matrix (QAM) and Quality Control Story techniques, create your own example using one of these techniques. (You are free to choose the industry field and the product or service type). (Minimum of 200 words), {2 Marks}.

Please Check the attachment for the Article..